Vallorah 14-Day Refundable Return Policy

At Vallorah, we strive to ensure that every customer is satisfied with their purchase. To provide a seamless shopping experience, we offer a 14-day refundable return policy under the following terms:

  • Eligibility for Refund
    • Timeframe: Items can be returned for a full refund within 14 days of delivery.
    • Condition: Products must be returned to their original condition, unused, and with all original tags and packaging intact.
    • Exceptions: Certain items, such as those marked as final sale, personalized items, or undergarments, are non-refundable.
  • Return Process
    • Authorization: Contact Vallorah Customer Support at info@vallorah.com to request a return authorization.
    • Shipping: Customers are responsible for return shipping costs unless the item received was damaged or defective.
    • Inspection: Once the returned items are received and inspected, a refund will be processed within 7-10 business days to the original payment method.
  • Damaged or Defective Items
    • If you receive a damaged or defective product, notify us within 7 days of delivery to arrange for a replacement, refund, or exchange at no additional cost.
  • International Orders
    • Send the package using a reliable shipping service.
    • If Vallorah provides a prepaid return label, use it to cover return shipping costs. Otherwise, shipping fees may be your responsibility.
  • Inspection and Refund
    • If eligible, a refund, store credit, or exchange will be processed within a specified timeframe (e.g., 7-10 business
  • Additional Notes
    • Send the package using a reliable shipping service.
    • Shipping fees for the original order are non-refundable

 

For any questions or to initiate a return, please contact our support team at info@vallorah.com